Louella is the kind of person you want in your corner when your loan is working its way through the system. As Loan Support Manager on Team Jo, Louella manages applications from submission through to settlement, keeping a close eye on the details, following up with lenders and making sure everything keeps moving.
Dedicated, thorough and dependable, Louella takes pride in making sure the little things are taken care of so our clients and brokers know what’s happening at every stage. Her calm, committed approach and willingness to go the extra mile make her an integral part of the Heart team. Outside of Heart, Louella is a busy mum of two, so she knows a thing or two about keeping a lot of moving parts organised! When she gets the chance, she loves travelling and exploring new places with her family.
For Louella, it’s about more than getting an application from A to B – it’s about following through, taking care of the details and making sure our clients feel looked after all the way to settlement.

