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Ellie

Louella Heyrana

Loan Support Manager

Team Jo

Louella is the kind of person you want in your corner when your loan is working its way through the system. As Loan Support Manager on Team Jo, Louella manages applications from submission through to settlement, keeping a close eye on the details, following up with lenders and making sure everything keeps moving.

Dedicated, thorough and dependable, Louella takes pride in making sure the little things are taken care of so our clients and brokers know what’s happening at every stage. Her calm, committed approach and willingness to go the extra mile make her an integral part of the Heart team. Outside of Heart, Louella is a busy mum of two, so she knows a thing or two about keeping a lot of moving parts organised! When she gets the chance, she loves travelling and exploring new places with her family.

For Louella, it’s about more than getting an application from A to B – it’s about following through, taking care of the details and making sure our clients feel looked after all the way to settlement.

What clients say about me

I absolutely love working with this team -every interaction feels like catching up with old friends. Their professionalism, genuine listening, and unwavering support make the entire process effortless. They truly go above and beyond, guiding you with care and delivering an impressively quick turnaround from start to finish. I’m deeply grateful for their dedication and would recommend them to anyone.

Melissa McKenzie

Refinancer

I'm so glad I found Heart Financial and got to work with Jo and her team.

From our first chat about my mortgage and finances, Jo was friendly, realistic and explained everything in a way that was easy to understand. She made the whole process feel much less overwhelming.

Jo and the team worked so hard to make sure everything was organised and kept things moving every step of the way. Nothing ever felt like too much trouble.

I can't recommend Jo and the Heart Financial team highly enough. Thank you so much for all your hard work and support!

Annique Teycheney

Refinancer

Love working with Heart financial, have used them a few times now and will continue to do so in the future. They go above and beyond to ensure a good outcome and great service. Thank you Jo and the team :)

Sarah Phillips

Renovator

Very easy to deal with / made the whole Mortage process very straight forward - highly recommend

David Michael

Refinancer

Awesome team to work with as I just wanted to take a moment to thank you for all you both have done to make this process smooth and stress free, and I really appreciate the time and effort you put into make everything easy to understand and manage.
Your guidance and support have been invaluable, and i'm very grateful to have you both working with me on this purchase.

Vince Sabatino

Business Owner

A huge thankyou to Jo and Louella for all their help in setting up my bridging loan. They made the whole process so easy and straight forward.
Jo was fantastic throughout and Louella was incredibly helpful and supportive as well.
They were always available, explained everything clearly and went above and beyond to make sure everything was taken care of.
Fantastic service from start to finish!

Susan Kam

Upgrader

We couldn’t recommend Heart Financial, Jo and the team highly enough! From start to finish, they provided us with unbelievable support throughout the entire mortgage process.

They were always incredibly prompt with their responses and took the time to answer every question we had, no matter how big or small. At no point did we ever feel rushed or like we were asking too many questions. They made what could have been a very overwhelming process feel so much easier and more manageable.

We genuinely don’t think we could have navigated the process without Jo and the team. Their knowledge, patience, communication and support were outstanding from beginning to end.

We are so grateful for everything they did for us and would 100% recommend Heart Financial to anyone looking for a mortgage broker.