As a new property developer, arranging finance for my first development was a long and sometimes challenging journey. The project experienced significant delays through town planning and other stages, but Heart Financial stayed with me patiently for almost a year, right through to settlement today.
I initially worked closely with Paige Moloney, who was exceptionally patient, knowledgeable and generous with her guidance. She took the time to explain the available options clearly and helped me understand the financing process as a new developer.
When Dinh Robley later took over, the transition was seamless. Dinh was equally professional, responsive and efficient, guiding the application through its final stages and helping achieve a successful settlement.
Throughout the entire process, everyone at Heart Financial was accommodating, dependable and genuinely committed to getting the right outcome. Good customer service is easy when everything goes smoothly; what impressed me was how consistently supportive they remained through delays, changing circumstances and a complex application.
I worked directly with two advisers, and both were excellent. If you value patient, professional and knowledgeable service, I genuinely wouldn’t go anywhere else. I highly recommend Heart Financial.